Can I easily transport the HD instruments?

May 1, 2008

Yes.  Each unit is compact and weighs on average 8kg.  They are portable and will take minimal space in your office, laboratory, or vehicle.

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I need a front panel on my Potentiostat. Does your Potentiostat have a front panel?

May 1, 2008

Yes!  The HD Potentiostats have a front panel integrated into the instrument.  This permits the immediate measurement of results.  Furthermore, you avoid the complication that comes with all the wires to and from a computer.  Simply insert this instrument into a power source and you can begin using this fantastic instrument.


Can the Potentiostat communicate with oscilloscopes or external instruments?

May 1, 2008

Yes!  That is not a problem.  On every HD Potentiostats, there are analog outputs for potential and current, and analog inputs for external waveforms and auxiliary signals.


What is the warranty period for each product?

May 1, 2008

The warranty for every HD product is one year after receipt of the product.  this warranty covers wear under normal use.


Can I maintain my instrument after the warranty period expires?

May 1, 2008

Yes!  Even after the warranty period, the HD instrument can be maintained at a charge.  Contact customer service, toll-free, at 1-800-799-6232 to receive a quote for the specific maintenance request.


Are there any fees to maintain my instrument after purchase?

May 1, 2008

All charges, such as shipping and handling, insurance, and custom clearance will be paid by the customer.


If I need to repair my HD instrument, how long will it take for your engineers to complete the repair?

May 1, 2008

It depends on the problem of your instrument.  In our experience, it takes an average of 2-4 weeks to complete the repair and return it to the customer.